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Broadband Routers
In an effort to help our customers ensure their network devices will provide the best service possible we are posting our findings on several routers, and will work to update as we f... |
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Routers with known issues
This list should not be taken to be definitive, but only representative of known problems and the resolutions available, if any: |
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Network Performance & Assessment Test
When was the last |
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SMS Directory Bot (Jade Bot)
Jade, the Voradian SMS Directory Bot is an application that's integrated directly into our business phone system that connects an SMS sender with the appropriate person or... |
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Voradian PBX Introduction
Our IP Centrex PBX solution built on the VoradianEdge Platform is a hosted PBX that has been designed to optimize your success by delivering a comprehensive set of business-c... |
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Telecommunications Relay Service or TRS
711 for TRS is not available by default on our Switch, but can be enabled by Voradian Support Center. If you need this service enabled, please contact our Suppo... |
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What is MTU or Maximum Transmission Unit and how will it affect your Networking Equipment?
The Maximum Transmission Unit (MTU) is the largest size packet (in bytes) that your Networking equip |
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What is SIP ALG and should it be on or off?
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What does UDP Timeout mean?
UDP Timeout refers to the amount of time a UDP Pinhole stays open on a Firewall or Router. Depending on your equipment, this timeout can range from a few seconds to many mi... |
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What do I do if the device's time and or date is not correct?
Most of the time, the timezone used by the device is based on the primary account registered on it. Depending on the device model, Voradia... |
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How to Update an Auto-Attendant Greeting by Telephone
Concept |
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Introduction to User Extensions and Capabilities
Voradian offers four standard end-user extension configurations that varies in functionality and monthly recurring cost. While there are many more dist... |
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Local Number Porting Guide (LNP)
Local Number Portability (LNP) enables customers in the United States, Canada & Puerto Rico to port their existing telephone number(s) [PSTN, VoIP or Mobile teleph... |
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Music Source for Royalty-Free Music
If you would like to explore some royalty-free no cost music for your music-on-hold feature, you may want to check out the YouTube Free Audio Library. Music contain... |
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Hot Desking or Hoteling
Hot Desking (often referred to as Hoteling) allows multiple users to utilize a single device or allows users to sit at different physical locations and accept phone calls on th... |
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Purchase or Add New Phone (DID) Numbers to your account
Voradian customers can purchase/ add new or additional phone numbers to their existing account and have it routed to a specific extension, Auto ... |
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Voradian SMS Responder Bot
The SMS Responder Bot is an enhanced version of the SMS Directory Bot that allows businesses to program automatic replies in response to incoming SMS (text) messages. To do ... |
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Voradian SMS Directory Bot
The SMS Directory Bot is an application that tries to connect an SMS (text) sender with the appropriate person in a company using information from the PBX directory.
The SMS... |
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Federal E-911 Laws and Regulations affecting Business: Kari's Law and Ray Baum's Act
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Will Voradian work with Alarm panels?
It is not common for Voradian customers to connect a SIP Analog Adapter to an alarm panel and expect the system to work. However, using any VOIP service and Alarm... |
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811 Call Before You Dig
811 is the phone number you call before digging to protect yourself and others from unintentionally hitting underground utility lines. There are millions of miles of buried uti... |
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Recording phone calls/ conversations
This document is designed to fully explain Call Recording on the VORADIAN Platform.
VORADIAN provides Best Efforts retention for call recordings. This means |
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FRAUD PROTECTION & PREVENTION
We want to help protect you from scammers that attempt to impersonate representatives from VORADIAN. Remember these important clues so that you can identify scams and... |
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DATA RETENTION
Retention of information: Call Records, Call Traces, Call Recordings, and other information: Last updated on October 10, 2023 at 9:51 AM
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