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Faxing with Voradian

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Faxing with Voradian

Faxing with Voradian IP-Fax Platform is reliable and easy. There are three ways to send and receive fax documents using Voradian Instant Fax Service.

  • Instant Fax Portal
  • Email-to-Fax
  • Instant Fax ATA

While it may be possible to send and receive fax using a SIP ATA, we only support faxing with a SIP ATA on a best effort basis.

Because fax machines rely on the analog representation of a digital signal (what you hear as a "fax tone") they are susceptible to deviations in the fax data transmission. In practice, this means that faxes are often interrupted by jitter and latency in the last mile (the portion of the call path between the switch and the end user's fax machine). This level of unreliability causes most VoIP service providers to avoid deploying faxes using SIP ATAs.

We strongly recommend that our customers deploy faxing using the Voradian Instant Fax ATA. Use of the Instant Fax ATA requires you to purchase a proprietary fax ATA from Voradian. To place an order, please go to our online Support Center and submit a ticket directed to Sales or contact a Voradian sales/ account representative.

It is not possible to Fax on Voradian fax platform with a BYOT Number. The DID must be active through Voradian in order to use any of our faxing methods. It is also not possible in our system to have both services of calls and faxes to a single DID or telephone number.

Faxing with Voradian gives you many benefits over traditional fax machines such as the flexibility to send and receive fax from anywhere with an internet connection, ability to send multi-destination faxes simultaneously by more than one person, including savings on paper, toner, energy, maintenance and repairs.

Comparison of Fax Methods

 
SIP ATAInstant Fax ATAInstant Fax Portal
Hardware Any SIP Compatible ATA may be used Proprietary ATA must be purchased from Voradian No ATA required
Cost to Customer
  • Requires Standard PBX User Seat
  • Faxes incur standard Telco Usage charges
  • No PBX User Required.
  • ATA must be purchased, and a monthly charge per ATA applies.
  • Per minute Telco Services charge is applied.
  • Fax DID Add-On Charge
  • Per minute Telco Services charge is applied.
Supports Fax-to-Email No Yes Yes
Supports Email-to-Fax No No Yes
Supports Standard Fax Machine Yes, connected to ATA by RJ11 cable Yes, connected to ATA by RJ11 cable
  • No, faxes are sent from Fax page of PBX User portal or email only.
  • Faxes may be received by email or viewed from Fax Inbox of PBX User portal.
Supports Fax Delivery Notifications No Yes, delivery notifications are sent by email Yes, delivery notifications are sent by email and inserted to PBX Fax Inbox page.
Customer's Management UI Managed by Voradian support and or from customer Fax portal. Managed by Voradian support and or from customer portal. Managed from customer Portal.
Reliability Low Medium to High High to Very High
 
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Article details
Article ID: 78
Category: FAXING WITH VORADIAN
Rating (Votes): Article rated 5.0/5.0 (1)

 
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