Device Time and Date

What do I do if the device's time and or date is not correct?

Most of the time, the timezone used by the device is based on the primary account registered on it. Depending on the device model, Voradian can identify which timezone is being provisioned on the device through the configuration file on our provisioning server. However, there are cases where the provisioned timezone is different from what is displaying. There is a possibility that a previous setting is being cached locally on the device and we suggest restoring the device to factory settings to clear it. Re-provisioning the device should fix the issue.

Press and Hold the "X" button on the phone device for 5 to 10 seconds. The device will start recycling and reset to factory resetting. Once it has reset to factory resetting, Press and Hold "OK" for 3 to 5 seconds. This will connect the device to our provisioning server and automatically re-provision the device correctly. If the issue persists, start a trouble ticket from the Help Desk Console.