How to Update an Auto-Attendant Greeting by Telephone

Concept

Once an Auto Attendant is created by Voradian support team, it is possible for the customer user to update the Menu Greeting by dialing an access code from any registered device. This is useful when the Auto Attendant message must be changed frequently (such as might be the case if a restaurant were to announce daily specials in an auto-attendant greeting, or change holiday schedule message). However, using an access code will limit you to only changing the greeting/ message. You can not change the scope or day/date/hours of the auto attendant.

This feature can only be used by calling from a device that is registered to the same domain as the auto-attendant.

Rules:

In order to use this feature, you must know the access code to reach the desired auto-attendant greeting. Each greeting will have a different access code. To find the access code of a greeting, first Manage the menu prompt from the relevant auto-attendant configuration page. This will open a modal window showing details of the Menu Prompt. The access code is shown in the field labelled 'Star Code to Record'.

Only users with administrator or Office Manager Scope can access Auto Attendant Configuration Management Page in their portal. If you are not an administrator or office manager scope holder, but authorized to change auto attendant prompt messages, submit a ticket to request an access code for a specific auto attendant. Request must be made by your company's authorized representative on file with Voradian Support Center.

EXAMPLE

Dialing the star code from any device registered to your domain (company) will allow you to record a new Menu Prompt greeting. In other words, you must use a desk phone located within your company account.