Working with Voicemail

Working with Voicemail

Accessing Voicemail. The Default Voicemail numbers are:

5000: Internally from any extension on the PBX (User will be prompted for their extension number and password/pin).

5001: Internally from the extension of the User checking Voicemail (the user will only be prompted for a password/pin).

Message Button: From the desk phone of the User, press the message button. (the user will be prompted for a password/pin).

Voicemail PINs

The following PIN numbers are blocked for security reasons, and cannot be used in the Portal.

0000, 1111, 2222, 3333, 4321, 4444, 5555, 6666, 6789, 7777, 8888, 9876, 9999, 1234, 12345, 123456, 4321, 54321, 654321, 98765

Users with PIN numbers 1234 and 123456 after 12/24/2018 will have their dial permission set to US and Canada Only. This policy is being implemented in our continuing effort against fraud prevention.

Accessing Voicemail from Outside the Phone System

Get to your voicemail prompt by dialing a DID, or through an Auto-Attendant (AA). Once you hear your voicemail greeting press star(*) to be prompted for your password.

NOTICE: Voradian has a default max length of 5 minutes per voice mail message. Each user has 100Mb of space by default to utilize. No automatic clean out or deletion is forced, the user has full control of maintaining available space in the Voicemail box.

What is Enhanced Voicemail?

Enhanced Voicemail (also referred to as Enterprise Voicemail) is an instance that gives the caller an option to try a different extension before prompting them to leave a message.

Call Flow with Enhanced Voicemail

1. The caller dials a DID or extension number

2. The caller hears the called party's voicemail greeting

3. The caller hears "To dial another extension press 1, to leave a voicemail press 2 or simply stay on the line" (at this point, the caller can also dial 0 to reach the Operator extension or another party's extension as configured).

4. If option 2 is chosen, the caller hears "Please leave a message after the tone".

Warning: Pressing "0" to reach the Operator extension is not enabled by default. To turn on, you will need to set Operator Forward to which extension it will route the call. Custom voicemail greeting that announces the option when pressing "0" should also be uploaded.

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Call Flow with Enhanced Voicemail Disabled

1. The caller dials a DID or extension number

2. The caller hears "Your call is being forwarded please hold"

3. The caller hears the called party's voicemail greeting

4. The caller hears "Please leave a message after the tone".

Voicemail Graphical Options Menu

General or Shared Voicemail Account Scenario

You would like to have the Message Waiting Indicator (MWI) for a general or shared voicemail account to be activated on multiple phones. Voradian can customize and setup this shared account and there's no additional charge for customization. But such a set up would be considered as an additional billable line (single) or extension on the desired extensions, and will incur a monthly recurring charge.