Call Handling with Star Codes

Star Codes and Features

Many features in the VoradianEdge platform are controlled by dialing the star (*) key in conjunction with a 2 or 3 digit number. The default star codes are listed below. These may be customized per domain (account) by the Voradian Engineering Control Center at an additional programming and service charge.

Reserved Number Space

Certain sets of 3, 4, and 5 digit numbers should NOT be used as extensions. Please be aware of these Reserved Number Space when planning your extension schema to avoid any conflicts with dial translations.

Star Code Feature Description

*** Dynamically Park a Call (dialing *** on an active call will place the caller into a parking orbit and announce the Park Orbit Number to you. (The caller will not hear the orbit number announcement or the DTMF tone of the star code). You can then announce this number to the party who'll be the recipient of the call.

* +{parking lot#} Park an active call to a specified parking orbit (Ex: *701). If your system is configured for Directed Park, you can Park a call to a specific 3 digit extension, and that call can be picked by any extension within your company.

*35 +{ext} Extension Pickup - Answer a Call that is ringing at another extension by dialing *35 and the ringing extension number. (Ex: *35 201)

*36 Domain Pickup - Answer a Call that is ringing within the same domain (Ex: Dialing *36 enables you to automatically pick up any ringing phone within your company from any desk phone. You don't have to know the extension number of the ringing phone to pick-up the call)

*37 Department Pickup - Answer a Call that is ringing within the same department. If your extension is grouped with a department group, dialing this star code will allow you to answer a call ringing at another extension within your department group.

*38 Self Pickup - Moves an active call to another extension owned by the same user. Dial from the idle extension to steal the active call. Ex: If you are on an active call on your desk phone, you can move that call seamlessly over to your Voradian MobileReach App on your mobile phone and continue the conversation without interruption. Just launch the App on your mobile phone and dial *38, and the call from your desk phone automatically moves over to your mobile phone and the desk phone is disconnected from the call. You can move the call from the MobileReach App to the desk phone by dialing *38 on your desk phone and the call MobileReach App is disconnected. Take the call with you anywhere you go - within your building or across town.

*40 Activate Call Forwarding. You can forward calls from your desk phone/extension to another location by dialing this star code.

*41 Set Forward Busy Destination. Dial this star code if you want calls forwarded to another location when your phone is busy. (This feature will only forward to Device or External Number. Forwarding to a system function such as an Auto-Attendant must be done in the portal, if you have admin privileges.

*42 Set Forward No Answer Feature. Dial this star code if you want to forward calls from your extension to another location if you did not answer within a specified period of time.

*44 Hotdesking (Log In) - Requires User Login and Password (See User Manual)

*45 Disable Call Forwarding (for Hotdesking). This star code is deprecated and no longer needed for Hotdesking. This code will be replaced with other functions at a later date.

*46 Hotdesking (Log Out) - Requires Password of current logged in user. (See User Manual)

*48 Ask caller to enter PIN before connecting call (See User Manual)

*49 Ask caller to enter extension # before connecting call (See User Manual)

*50 +{ext} Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA. Dial this star code if you want your phone to automatically answer when a call comes in.

*55 +{Parking Lot} Retrieve a call from a Call Park Queue (See User Manual)

*61 To Voicemail - Unauthenticated (See User Manual)

*62 To Voicemail - Password Only (See User Manual)

*66 +[10 or 11 Digit phone number] Route Call Off-Net. This feature will route a call out through a carrier, instead of staying on our Network. (Mostly used for call centers. See User Manual for details)

*67 +[10 or 11 Digit phone number] To Connection w/ Privacy DID 11 Digit. Dial this star code to hide your caller ID when calling an outside phone number.

*67 +{ext} To User w/ Privacy. Dial this star code to hide your extension number when calling internally.

*69 Call Return. Dial this star code to return call back to the last caller.

*72 +[10 or 11 Digit phone number or Extension number] Set Forward Destination (This feature will only forward to Device or External Number. Forwarding to a system function such as an Auto-Attendant must be done in the portal, if you have admin privileges)

*73 DeActivate Forward. Dial this star code to deactivate your phone from forwarding calls to another location.

*74 Activate Night Mode (By default, the system is not programmed for this function. Requires Setup. See User Manual)

*75 DeActivate Night Mode (See User Manual)

*78 Activate Do Not Disturb (DND). Dial this star code to send all incoming calls directly to your voicemail without ringing the phone. You can still make outbound calls. Useful when you are in a meeting or unavailable to take the call. Your desk phone may be programmed with a DND button to enable this function. If so, just press the DND button on your desk phone.

*79 DeActivate Do Not Disturb. Dial this star code to deactivate DND.

*80 Start Call Recording. When call recording is enabled for your domain, dial this star code to record active calls on your desk phone.

*81 Stop Call Recording. Dial this star code anytime during an active call to stop call recording. When you hang up from a call the recording will automatically stop.

*82 Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first

*83 Resume Call Recording from a paused state as a result of *82

*88 Make Agent Available for all Queues the Agent is a member of (Online). Mostly used in Call Center Operations when an agent is assigned to multiple queues.

*89 Make Agent Unavailable for all Queues the Agent is a member of (Offline). Same as above.

*90 Activate Forward Busy (This feature will only forward to Device or External Number. Forwarding to a system function such as an Auto-Attendant must be done in the portal, if you have admin privileges)

*91 DeActivate Forward Busy

*92 Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*93 DeActivate Forward No Answer

*97 +{ext} Transfer to a 4-digit Extension

*98 +{ext} Transfer to a 3-digit Extension

*99 Transfer to Self

Shortcut Feature Description

7 +{ext} Transfer a call directly to voicemail (3 or 4 digit extension)

71+[0-9] Transfer a call to a Call Park Orbit in the 710-719 Range for Parking without Callback

72+[0-9] Transfer a call to a Call Park Orbit in the 720-729 Range for Parking with Callback

99 +{ext} Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA.

099 Invoke the Account Code feature

5000 Unregistered Login to VMail (prompted for acct no and password)

5001 Registered Login to VMail (prompted for password only)

5002 Hot Desking Sign In

5003 Request User's PIN then provides 2nd dialtone (useful for phones in public spaces)

Conference Controls

For more information about the conference controls & additional star codes available, please reference to "Conference Control" article in this knowledge base.