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Answering Rules / Call Routing
Answering rules or Call routing function in the PBX system allows the user to control their extension's incoming call handling behavior from the PBX portal. A user can a... |
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Star Codes and Features
Many features in the VoradianEdge platform are controlled by dialing the star (*) key in conjunction with a 2 or 3 digit number. The default star codes are listed below. These ... |
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Working with Voicemail
Accessing Voicemail. The Default Voicemail numbers are:
5000: |
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Allowing or Blocking Callers
The Answering Rules page with in the customer portal has an Allow/Block button that allows you to permit or block calls from c |
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Auto Attendant Features
Auto attendant allows for the automated answering and routing of incoming voice calls and text messages, in addition to a myriad of advanced call processing tasks. Following ar... |
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Music and Messaging On Hold
Voradian phone system provides the capabilities to broadcast music and or messages while a caller is on hold, on park, being transferred, or enters a queue waiting for an a... |
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End User PBX Manager Portal (Customer Portal) Overview
PBX phone administration or Customer portal allows end-users to manage their extensions online from anywhere in the world with an internet connec... |
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Voicemail Transcription
Voicemail transcription is a premium feature of Voradian phone system. Voicemail transcription is part of the VoradianEdge™ IP Centrex voicemail-to-email system and when enable... |
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Account Codes
Account Codes are used for tracking (billing) purposes. The system will ask the caller to enter the account code (or a client account number) after a number is dialed, and it will then b... |
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Introduction to Hunt Group
A Hunt Group or Ring Group refers to a method for distributing incoming phone calls from a business' primary phone number or any single DID (telephone number) to a group of ... |
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Distinctive Ring
For Polycom, Yealink and Grandstream GXP phones, the VoradianEdge platform's IP Centrex phone system can make phones ring differently for Internal and External calls. This is useful t... |
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Call Center / Contact Center Call Queue
Voradian Contact Center Solution allows inbound traffic to be distributed to Call Center Agents from one or more Call Queues. This feature is sometimes called a... |
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Voradian Phone System Features
Voradian Phone System offers a collection of better and smarter features to future-proof your business and empowers you to reliably achieve mission critical business fun... |
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Multicast Intercom Paging
What is multicast intercom paging or multicasting?
In most hosted PBX deployments, it is not feasible to page multiple devices from the hosted service provider's switch beca |
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Incoming Call Pop Out
When you receive an incoming call while logged into the end user manager portal, you will receive a popout with options to Reject or Accept the call.
Accept
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Call Parking / Call Park
Call Parking or Call Park is a feature on VORADIAN telecommunications platform that allows a call to be placed on hold at one telephone set and continue the conversation from ... |
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Placing a Caller On Hold
While on an active call, you may place a caller on HOLD or on PARK depending on your call handling needs. Pressing the hold button on your desk phone, desk top app, or on your... |
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Recording Phone Calls
There are multiple ways to activate call recording in Voradian Telecommunications Platform.
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