Auto Attendant Features

Auto Attendant Features

Auto attendant allows for the automated answering and routing of incoming voice calls and text messages, in addition to a myriad of advanced call processing tasks. Following are just a few important functions the auto attendant is capable of performing. For a complete list, contact Voradian Sales & Consulting via a support ticket, email, chat or phone.

• Business and Non-business hour greetings by schedule

• Holiday greeting by schedule

• Single digit dialing system menus

• Powerful unlimited menu trees

• Automated SMS directory bot response to text messages

• Automated Interactive SMS bot response to text messages

• Automated SMS to Voice call routing to extensions or departments

• Automatic call routing by caller ID to extensions or departments

• Informational announcement boxes

• Routing by day, date and time

• Routing by day of the week and time

• Routing by week of the month or month of the year

• First and last name interactive company directory

• Company directory to extension routing

• Powerful multiple tenant and partitioning

• Off premise transfer to cell phone/ landline or 800#

• Predictive announcement of wait time on hold

• Number of callers on hold in queue announcement

• Automatic selection of Music-on-hold and messaging based on department or routing schema/ schedule

• And much more