Distinctive Ring

Distinctive Ring

For Polycom, Yealink and Grandstream GXP phones, the VoradianEdge platform's IP Centrex phone system can make phones ring differently for Internal and External calls. This is useful to give end-users an audible cue about the identity of the caller without looking at the Caller Name or Caller ID on the phone display.

The IP Centrex system also supports a Distinctive Ring based on the calling party's department. This means that you can set internal calls to use a different ringtone based on the Department that the caller belongs to. For example, any caller assigned to the Sales Department can trigger ringtone A and any caller assigned to the Support Department can trigger ringtone B, when calling other extensions within the same domain/ company.

Only one External distinctive ring is currently supported by our platform. To set up this feature, submit a ticket to Technical Support from the Help Desk Console. You will need to include the make and model of the desk phones, extension numbers, and department name if applicable.