Call Pop Up / Pop Out

Incoming Call Pop Out

When you receive an incoming call while logged into the end user manager portal, you will receive a popout with options to Reject or Accept the call.

Accept

When you have an incoming call, and you press the accept button, the PBX system will cancel the current SIP INVITE to your phone and send a new INVITE with a Ring-Answer Alert header. The Ring-Answer tells your phone to answer the call automatically and you will be connected to the caller on your phone.

Reject

When you press the Reject button, the INVITE(s) sent to your phones will be canceled, and the caller will be sent to the 'Forward No Answer' destination defined in the answering rules in the end user manager portal.

Why is my Accept button 'grayed' out when I receive an incoming call?

The PBX system needs to be clear on which device will answer the call. Therefore, the "Accept" button will only work when you have a single ringing destination (device) associated with the user/ extension. If you set your answering rule to ring multiple devices simultaneously under the same user (Extension), the button will automatically be disabled ('grayed' out).