Customer Support Center

Customer Support Center

Customer Support Center consists of all of our customer facing support team members who interact and assist every customer touch-points within our organization. Primary customer support teams include, but not limited to, Customer Service, Bill Center, Onboarding & Training, Technical Support, Sales and Consulting, Account Management and Concierge Services.

The Customer Support Center provides our customers with multiple communications channels to access and receive assistance from the support team. Customers can connect with the support team by telephone, email, trouble ticket, live chat, and SMS (text messaging).

Customer Support By Electronic Mail

Our preferred method of contact for support issues, such as technical support, is through our ticketing system. The ticketing system automatically routes your support requests to the most appropriate team to address your specific issue, and tracks your communication progress via a tracking identification number and auto escalation process.

Customer Support By Phone

Sales & Consulting: 678-797-7200 | 1-833-867-2342 (1-833-VORADIAN)

• Order products and additional services to your account
• Ask questions regarding products, services, and solutions

Support Center: 678-797-7300 | 1-866-486-7234 [1.866.4-VORADIAN]

• Technical Support
• Billing Support
• Customer Service
• Customer Training (Onboarding)
• Order Management (Check on products or services you ordered)
• LNP Support (Porting your number from another carrier)
• Any Other Help Related to Your Account with Voradian