Data Retention

DATA RETENTION

Retention of information: Call Records, Call Traces, Call Recordings, and other information: Last updated on October 10, 2023 at 9:51 AM

VORADIAN maintains the following record availability for its customers, channel partners, and resellers to access and download through their respective portal (Customers: portal.voradian.com).

VORADIAN PBX Portal

The VORADIAN PBX Portal includes On-net call records, (Example: Extension to Extension, System Users Voicemail), Off-net call records, Call Recording (Audio), and Call Trace files.

PBX CDRs

On-net (calls within Voradian Network) and Off-net (calls originated from outside Voradian Network - incoming, and calls terminated to outside of Voradian Network - outgoing) call records are available in the portal for at least 3 months. You can only download records in increments of past 90 days at a time.

CDR Call Recordings

VORADIAN provides Best Effort retention for Call Recordings. This means that although we will strive to retain call recordings for up to 30 days, we will not guarantee the length of time that a recorded file will be retained.

Note: For more information on Call Recording storage with AWS, please review this link: Provisioning Amazon S3 Bucket for Archiving Recordings

CDR Call Recordings once S3 Archiving is provisioned

If you set up your AWS S3 bucket, Call Recordings will be available for up to 6 months in the PBX Portal. The time frame depends on how long the CDRs are available in the Portal (it could be less than six months), and the recording is available in your S3 bucket.

Call Traces

Call Trace record files are kept for 7 days. Once a call trace is pulled, meaning the link is viewed, the link remains available for viewing for 60 days. If you want to save a Call Trace for a longer period, you can download the CSV version. Send your request to support@voradian.com [Send request via support ticket located at: support.myvoradian.com]

Outbound Faxes

Outbound faxes are kept for a maximum of 10 days, but inbound faxes will stay on the portal as long as they are not deleted.

Manage Telco (PSTN Inbound/Outbound Call Records)

Manage Telco (Off-Net calls) are available for download for up to 20 weeks. It is your responsibility to download these records regularly if you need longer retention.

Note: Please pull date ranges of 30 days or less when trying to retrieve these records. In some cases, for larger CDR call volume customers even smaller date ranges may be required (every 15 days or weekly).

QoS Monitor

QoS/RTP-Sight files are kept for a maximum of 7 days. These files are permanently deleted.

Voicemail to email Hyperlink

Voicemail-to-email hyperlinks will remain valid for 7 days or until the voicemail is deleted from the VM box.

Fax to email Hyperlink

Fax-to-email hyperlinks will remain valid for 7 days.