Call Recording

Recording phone calls/ conversations

This document is designed to fully explain Call Recording on the VORADIAN Platform.

VORADIAN provides Best Efforts retention for call recordings. This means that although by default we will strive to retain call recordings for up to 30 days, we will not make any guarantees as to the length of time that a recorded file will be retained. As an option, VORADIAN can store your recordings in an S3 bucket you provide. S3 is the cloud storage solution of Amazon Web Services. This will give you greater control of the retention policies associated with your organization. This service requires a one-time setup fee. Please contact your Voradian sales representative for pricing and provisioning for call recording on your phone system.

Only G711u (PCMU), G722, and G729 calls will be recorded by the platform. Please note G722.1 and variations of G722.1 will NOT be recorded.

Calls that are coming from off-net but are forwarded or transferred to an off-net device will not get recorded because we do not proxy the media on the DID by default.  Please submit a Support ticket if you need this enabled.

Learn more about Call Recording in our expanded article here.